IT-FM Services
Our FMS team consistently increase the productivity of customer's IT services by reducing cost, minimizing risk and increasing high end user satisfaction. Pranex Techno Solutions's IT Facility Management Services are based on Service Level Agreement (SLA) model and are aimed for high availability, better performance and higher security perspectives. We provide a cost-effective method of managing and protecting enterprise networks, systems and applications 24 x7.
The services are combinations of onsite and offsite service delivery methodologies to ensure that we meet our customer requirements cost-effectively. The various service offerings under IT FMS are:
Annual Maintenance Contracts
We provide comprehensive support for Servers Storage, Network components and other IT Enterprise hardware. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the single most critical requirement for most of the customers and the same is achieved through, quick resolution of breakdowns and preventive maintenance. Availability of spare parts, technical expertise, proper coordination and support capabilities across wide range of products enables our service to provide maximum uptime.
Our Annual Maintenance Services of IT & Non IT equipments provide our clients with comprehensive support plans to fulfil today’s requirements of managing IT infrastructure covering end to end IT & non IT Infrastructure. Moreover, our AMC services are fully customizable, comes with various options such as Country Specific Support, SLA Options, Hardware Break Fix Only, H&F Only, T&M only, as required by our global clients.
Datacentre Services
Pranex Techno Solutions provides on demand support pack from OEM’s and a comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you’re running a mix of hardware brands, using storage systems that are technically reached their End of Service Life (EOSL) cutoff, or just paying too much for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your server or storage maintenance to Pranex Techno Solutions makes good business value to your IT.
End-of-life and legacy enterprise hardware or datacenter support is another area where Pranex Techno Solutions excels and delivers more value through its strategic global partnership with TPM companies.